Monika Shah

  • Monika Shah

    Salesforce Technical Architect
    Phone: (414) 522-4102 | Email: shahmonikas@gmail.com | Zip Code: 27357 | LinkedIn: linkedin.com/in/shahmonika

    Professional Summary

    Salesforce Technical Professional with experience designing, implementing, and supporting scalable CRM solutions. Skilled in architecture, automation, integrations, data management, and user-centered system design. Strong technical problem-solver with a focus on business impact, system performance, and platform optimization.

    Professional Certifications

    • Salesforce Administrator
    • Microsoft Certified Azure Fundamentals
    • MCSE – Data Management and Analytics
    • MCSA – SQL Server 2012/2014

    Technical Skills

    Salesforce:
    Flows, Apex, LWC, Aura, SOQL, SOSL, Triggers, Validation Rules, Approval Processes, OmniStudio, Experience Cloud, Service Cloud, Sales Cloud, Marketing Cloud, Account Engagement (Pardot)
    Integrations: REST/SOAP APIs, MuleSoft, Platform Events, Webhooks, External Services, SSO, OAuth
    Data & Automation:
    ETL, Data Loader, Data Import Wizard, Deduplication, Data Governance, Batch Apex, Scheduled Apex
    DevOps:
    Git, CI/CD, Salesforce DX, Change Sets, Copado
    Security:
    Profiles, Permission Sets, Permission Set Groups, Shield, Encryption, MFA, Role Hierarchy, Sharing Rules
    Tools:
    VS Code, Postman, Workbench, Jira, Confluence, Figma

    Professional Experience

    Salesforce Architect / Lead Developer – Cone Health

    May 2017 – Present

    • Designed multi-org Salesforce architecture supporting integration and automation
    • Built scalable automation using Flows and Apex
    • Led data model design, security model implementation, and role hierarchy strategy
    • Managed CI/CD pipelines and deployment governance
    • Partnered with business stakeholders to translate requirements into technical solutions
    • Improved system performance and data integrity across orgs
    Database Quality Assurance Analyst – Concentrix

    Dec 2016 – May 2017

    • Developed Apex classes, triggers, and Lightning Web Components
    • Built Flows, validation rules, and automation logic
    • Managed integrations with external systems
    • Supported users through troubleshooting and training
    • Performed data migrations and cleanup

    Key Projects

    • Multi-org integration architecture design
    • Workforce development platform build
    • Data migration & system consolidation
    • Automation Modernization (Workflow → Flow)
    • Identity management & SSO implementation

    Volunteer & Community Engagement

    • Salesforce community mentorship
    • Nonprofit Salesforce implementation support
    • Workforce development initiatives

    Accolades & Recognition

    • Internal technical leadership recognition
    • Project delivery excellence awards

    Education & Training

    Master of Science – Veer Narmad South Gujarat University

    References

    Jacob Rogers – Sr. Project Manager
    Cone Health
    Years Known: 7 years
    Email: jacob.rogers@conehealth.com